FAQ

When will my order arrive?

Delivery times will depend on your selected shipping method and destination. Please note that transit times may be longer than expected because of ongoing COVID-19 delays, especially to non-UK destinations.

If your order contains a pre-order, your entire order will ship when the pre-order issue is ready for delivery.

Please see the Shipping & returns page for more information about shipping methods, processing times and customs charges.

Can I subscribe to Moorit?

Not yet! But we're looking to introduce subscription options in the future.

What payment types do you accept?

The shop accepts Visa, Mastercard, and American Express debit and credit cards. We also accept Apple Pay and Google Pay.

How do I download my digital copy of the magazine?

All new print copies of Moorit include a free digital download of the magazine. To redeem your free digital download, please visit the Download page and select the issue you would like to download. 

Add the download product to your cart. You will need the download code printed on the back page of your magazine. At checkout, enter this code in the Discount code box when filling out your shipping details. The price of your download should reduce to £0 when the code is applied.

Continue checking out as usual; you will not be asked for payment details. You may download your files on the order confirmation page. You should also receive an email with your download link. Please note, you can only redeem your code once and download the files once.

If you have any problems with your download, email us at hello@mooritmag.com.

What are the Easy to Read and Read Aloud versions of the digital magazine?

All digital downloads include three versions of the magazine. The first is a PDF version of the print magazine. The Easy to Read version is, like the name suggests, easy to read. It features large, 24pt sans serif font in all black and no italics. The Read Aloud version has been specially formatted and tested to be read clearly by screen reader and read aloud software.

You can read more about the difference between the digital editions in this blog post.

I have a yarn/craft store. How do I become a stockist?

We'd love to hear from you! You can fill out our Wholesale Registration form and we'll be in touch.

Existing stockists can view our wholesale shop by logging into their account.

How can I submit a pattern, article, or project idea to Moorit?

We announce open submission calls for each issue on our website, social media, and newsletter, so keep your eyes peeled! You can also sign up to the Submissions newsletter to get each open submission call straight to your inbox.